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Our Commitment to Privacy

The information that you provide is to make your future shopping experience more convenient. Through a few simple steps of registration, you will save the time of re-entering you delivery address every time you shop at our site. And also allows you to keep track of all your previous orders.

However, your privacy is important to Topshotz Billiards. Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively and securely. 

In order to better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. And also, to make this notice easy to find, we make it available on our homepage.

Also, if at any time you wish to remove your information from our database, simply send us an email and we will remove all of your personal details and order history instantly.

The information that we collect

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are, name, address, e-mail address, contact number, date of birth, and payment information or other information.   

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information; however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalogue as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website, to improve service quality and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

We use information data in order to reduce internet fraud or theft. These days, the rates of internet fraud or theft are increasing dramatically. In order to protect our customers and us, we use information data to recognize ordering.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to payment security

At Topshotz Billiards, we consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you place an order, Topshotz Billiards utilises GeoTrust SSL (Secure Sockets Layer) Encryption software to protect your personal information, including your name, address, and credit card information. SSL encryption is the industry standard for the highest level of internet security. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it ensuring that it cannot be read or intercepted by anyone. Your browser will also confirm that this SSL security mechanism is operating - Internet Explorer does this by displaying a closed padlock at the bottom of your browser. Our GeoTrust SSL certificates enables up to 256-bit encryption, which exceeds industry standard. To ensure that any credit card payments (Visa or Mastercard) are handled securely on our website, we use SSL and also do not store any of your payment details anywhere on our website.

If you’re uncomfortable using your credit card online, we also accept direct transfer payment or PayPal. Please note that while Topshotz Billiards uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorized access to the information.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How you can access or correct your information

You can access all your personally identifiable information that we collect online and maintain by sending us an email at sales@topshotz.com.au. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us

When you have other questions or concerns about these privacy policies, please do not be hesitated to contact us through mail at sales@topshotz.com.au.